Last updated: October 2026
Bokzio sells digital eBooks that are delivered instantly. Because a downloaded file cannot be returned, refunds work differently from physical products. Please read this policy before you buy.
When you can request a refund
Contact us within 14 days of purchase if:
- the file is damaged, incomplete or cannot be opened, and we are unable to provide a working replacement;
- the eBook is materially different from its description on our website;
- you were charged more than once for the same order by mistake; or
- you paid but did not receive access to your download and we cannot resolve it.
When refunds are not usually given
Once an eBook has been downloaded, we generally cannot offer a refund for a change of mind. This does not affect any rights you have under the consumer laws that apply to you.
Cancellations
Orders that are still unpaid or pending can be cancelled by contacting us. Orders that are paid and delivered are handled under the refund rules above.
How to request a refund
Email pervaizlhr3@gmail.com or use the Contact page with your order number, the email used at checkout and a short description of the problem. Approved refunds are returned to the original payment method. Processing times depend on your payment provider. When a refund is issued, access to the related download is removed.